Refund Policy

Last Updated: 01:01:2024

Thank you for shopping at Cloud-Basket.com. We value your satisfaction and want to ensure that you have a positive shopping experience. Please read our Refund Policy carefully before making a purchase.

1. Returns:

If, for any reason, you are not completely satisfied with your purchase, you may initiate a return within 7 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

2. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within  7  Working Days.
– If your return is rejected, we will provide you with a detailed explanation.

3. Exchanges:

If you received a defective or damaged item, we offer exchanges. Please contact us at support@cloud-basket.com within [number of days] of receiving the item to arrange for an exchange.

4. Non-Refundable Items:

Certain items are non-refundable, including perishable items.

5. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. How to Initiate a Return:

To initiate a return, please follow these steps:

– Contact our customer support team at support@cloud-basket.com to request a return authorization.
– Pack your item securely, and include a copy of the original packing slip or order confirmation.
– Ship the item to the address provided by our customer support team.

Please note that you are responsible for the cost of return shipping unless the return is due to an error on our part.

7. Late or Missing Refunds:

If you haven’t received your refund within the specified timeframe, please check your bank account again. If the refund is still not processed, contact your credit card company or bank. It may take some time before your refund is officially posted.

8. Contact Us:

If you have any questions about our Refund Policy, please contact us at support@cloud-basket.com.

Thank you for choosing Cloud Basket.